Priscilla Archangel

Should Leaders Really Be Patient

February 1, 2017

Should Leaders Really Be Patient?

Leaders are rewarded for action. They’re used to being in control and working to influence the environment around them. They have a vision, mission, and objectives to accomplish. Other stakeholders hold them accountable for developing and executing plans to drive results. Providing excuses isn’t part of their vocabulary. So what place does the word “patience” have in the context of leadership?

To understand, let’s look at patience as a leadership competency. According to Michael Lombardo and Robert Eichinger’s model of leadership, patient leaders are tolerant with people and processes; they wait for others to catch up before acting; they try to understand people and data before making decisions and proceeding; and they follow established processes. Meanwhile, leaders who are unskilled in this area act before it’s time to act; they don’t take the time to listen or understand, they think almost everything needs to be done quicker and shorter; they often interrupt others and finish their sentences; they’re action oriented and avoid process and problem complexity; and they sometimes jump to conclusions instead of thinking things through.¹

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What to Do When You Don’t Know What to Do

January 5, 2017

Priscilla Archangel

Decision Making, Leadership, Priorities

What To Do When You Don’t Know What To Do

As a leader, the “buck” for certain decisions stops with you. You’re responsible for outcomes impacting your team, your organization, your career, your family and friends. Sometimes the choice is clear, but frequently, it’s not. Ambiguities are the norm, and while there is pressure to make fast decisions, you know that it’s more important to make timely decisions. Meanwhile, stakeholders press you because they have their own motivations and need to know how your decision impacts them.

Good decision-making isn’t based on the quantity of information you’re able to review, but on the quality of information you’re able to comprehend and process to the right conclusion. Good decision-making brings together intuition and systems understanding of the many networks impacted by the choices you make. It incorporates intellectual agility to draw conclusions from a broad array of facts and data to reach desired outcomes, with the political savvy to navigate varied perspectives and power dynamics. Thus, decision-making is not only a science but an art.

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Heart Over Head: The Importance of Emotional Leadership

December 6, 2016

Priscilla Archangel

Character, Inspiration, Leadership

Heart Over Head: The Importance of Emotional Leadership

The ability to understand and manage one’s own emotions, and to recognize and influence others’ emotions, is a critical leadership skill. It can make the difference between marginal accomplishment of a goal, and engaging the hearts and minds of team members to uncover innovative and game changing solutions that exceed expectations.

Emotions represent the Heart in the Head + Hands + Heart equation of leadership. It’s where leaders demonstrate that they care about and can connect with others. The emotions of individuals can either activate and motivate the team, or move them to disassociate from the goal and passively comply. Leaders who engage the capabilities and skillsets (hands), and intellect (heads) of their team; but fail to engage their minds and emotions (hearts) will find that there’s a missing link to maximize performance.

Imagine that you’re leading an organization in transition. The current state is unworkable, and you have a plan and vision for the future, but it will require radical change. You know it is essential to communicate the need for and plan to change (head), the requirements for change (hands), and gain supportfor the change (heart). To effectively do this it’s helpful to understand employee emotions (fear, excitement, uncertainty, confusion, distrust?) and address each one to effectively encourage, motivate and inspire the team. (more…)

Illusion or Reality: 7 Fundamentals of Realistic Leadership

November 2, 2016

Priscilla Archangel

Leadership

Illusion or Reality: 7 Fundamentals of Realistic Leadership

I recently watched a video of David Copperfield, the famous illusionist, making the Statue of Liberty vanish in front of a group of spectators. It weighs 450,000 pounds and stands 305 feet tall, so moving it is not an easy task. To accomplish this trick, Copperfield set up a stage at night for the viewing audience to sit on. The stage was framed in front by pillars which held a curtain secured at ground level and lifted up to block their view of the statue. A circle of lights at ground level illuminated it, and its presence was tracked on a radar screen visible to all. He presented the statue to the audience, then raised the curtain for a few moments. When the curtain dropped again, search lights beamed through where the statue should have stood, showing that nothing was there. It had vanished, only leaving the ground level lights to show its footprint. After raising the curtain again for a few moments, Copperfield then dropped it to reveal the statue, back in place.

How did he do it? During the period of time that the curtain was raised, the audience viewing platform and pillars rotated slowly to the right, so that when the curtain dropped, the statue was behind a pillar. Blaring music throughout the entire show distracted the spectators, and the radar display was fake.

Copperfield’s spectacular show, performed in 1983, was full of entertainment and flair. The audience was amazed, even in the midst of the fact the sculpture couldn’t simply disappear. They couldn’t figure out how it was done, thus they bought into the reality of the illusion, that was listed by the Guinness Book of World Records in 2014 as the largest disappearance ever performed by a magician.

Illusions

We’re often spectators to other illusions in our world, not necessarily executed by traditional magicians. Such illusions may be manifested in the form of major initiatives taken on by leaders and their teams to accomplish admirable goals. But they lose sight of the organizational realities. (more…)

TWO KEY QUESTIONS TO BECOMING A SERVANT LEADER

October 11, 2016

Priscilla Archangel

Consistency, Leadership

TWO KEY QUESTIONS TO BECOMING A SERVANT LEADER

Several centuries ago, during the Revolutionary War, a group of soldiers were trying to move a heavy piece of lumber that was blocking the road. As hard as they tried, over and over again, they couldn’t seem to move it from the ground. Their corporal stood nearby giving them direction and probably graciously allowing them a brief period of rest. He may have even sought their input on “how” to best move the huge piece of wood. But after their repeated efforts, his patience was wearing thin.

Another more senior army officer came along on horseback and observed their efforts. After a moment, he suggested that the corporal help his men. The corporal responded with a tinge of offense in his voice, “Me? Why, I’m a corporal sir!”

The senior officer dismounted his horse and stepped over to the men. He positioned himself alongside them, and gave the order to “heave”. All of a sudden, the timber moved into the position where they needed it, no longer blocking the pathway.

He then turned to the corporal and told him, “The next time you have a piece of timber for your men to move, just call the commander-in-chief.” The officer was George Washington.

Washington’s behavior modeled servant leadership. He led by example. He didn’t merely direct others, or solicit their input. He demonstrated his willingness to serve and support them. And as a result the soldiers felt his tangible encouragement of their work; and he understood the challenges of their roles.

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Doing Nothing – The Biggest Risk

September 1, 2016

Priscilla Archangel

Leadership

Doing Nothing – The Biggest Risk

There’s a well-known parable about a wealthy CEO who took an extended business trip. He left his company in the hands of his three VPs, and gave each of them a portion of the net assets to manage in his absence. Based on what he knew of their capabilities, he gave the first one, we’ll call her Pat, $50 million. The next one, Chris, was given $20 million, and the last, Joe, was given $10 million. When the CEO returned, he asked for a report of their activities and earnings during his absence. Pat proudly showed him how she had doubled the assets entrusted to her, and now she had $100 million. Chris was pleased as well to show that she now had $40 million. Joe by now realized he had fallen far short of his CEO’s expectations. He was afraid to take a risk in losing his leader’s money, after all he couldn’t afford to pay it back, so he did absolutely nothing with it. Nothing. Joe didn’t even try to increase it, or put it in an interest bearing bank account. You can imagine what the CEO did with Joe after that. He likely didn’t have a job.

Now Pat and Chris could probably tell some interesting stories about their journey to doubling their assets; things they learned along the way both about themselves and their business strategies. They likely had some failures, but they were able to effectively manage through them.

Rut vs. Risk

Joe was afraid to take any type of risk with the valuable resources he had. He simply sat on them. Hopefully he had an idea of a business strategy he could try, something he wanted to do, but unfortunately he didn’t know how to do it or was afraid to take the risk. And by doing nothing, he effectively lost ground.

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Cracked Concrete – Is Your Business Foundation Sound?

August 5, 2016

Priscilla Archangel

Leadership

Cracked Concrete – Is Your Business Foundation Sound?

My husband and I recently realized that we would soon have to repair or replace the circular concrete driveway in
front of our home. We thought it would last a lot longer than this. Instead, after only 14 years, several concrete slabs are sinking; weeds are creeping up in the spaces between them; a large crack is running through one, courtesy of a heavy delivery truck; another slab is scaling; and the snow plows that are a staple of Michigan winters has left scrape marks on other parts.

We never thought this would happen because they look so strong and thick. We could wait another year or two, but the situation will only get worse. What we thought was a solid foundation with high structural integrity, wasn’t resilient enough to withstand a variety of above and below ground pressures. What if the quality or thickness of the concrete had been stronger? What if we had ensured that heavy vehicles didn’t pull into the driveway? What if we carefully used a walking snowplow each winter instead of hiring a heavy truck to plow it (not!). In hindsight it was hard to predict we’d be in this spot, but we now need to look at options to repair or replace all or a part of the driveway.

Fortune 500 Foundation

As I reflected on this disappointing situation, I happened to look at Fortune Magazine’s recently released list of the top 500 global companies. Their total revenue declined for the first time since 2010 by 11.5% to $31.2 trillion, and profits shrank by 11.2% to $1.48 trillion¹. Once strong sectors (such as Oil) and other stalwart corporations have stumbled, and are struggling to find their new footing. Companies that placed in the top 100 in the prior year, have now been displaced from the list.

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Who Owns You?

July 5, 2016

Priscilla Archangel

Character, Leadership, Priorities

Who Owns You?

CEOs and individuals in business leadership roles are frequently confronted with the dichotomy of making decisions to ensure the long term health of their companies, while maximizing short term profits. Their management roles compel them to lead the organization as if they are owners, but in reality, these organizations are owned by and at the mercy of investors and customers who determine the value of their products and services.

In a recent survey conducted by Fortune Magazine, 77% of CEOs said it would be easier to manage their companies if they were private¹. This feedback comes in a climate of increasing numbers of activist investors who purchase a significant amount of company stock, then proceed to make recommendations to the board and company leadership on how they should run it to increase value. To be fair, all such suggestions are not bad, and some have led to considerably positive results in the bottom line of these companies. But these CEO owners may find that their company’s mission and purpose are no longer aligned with where others want them to go.

Customers also have a powerful voice in shaping corporate strategies and decisions. Pepsi worked hard over several years to reformulate its diet cola to remove aspartame, thereby meeting the needs of people who wanted to move away from artificial sweeteners. However, many other diehard Diet Pepsi drinkers didn’t like the taste with the sucralose replacement, and complained loudly. So Pepsi recently announced that the old aspartame formula would return to the market, and they will sell both versions to meet the needs of all those customers. Oh, and did I mention that their sales volume slumped more than 10% during one of the quarters that the aspartame formula was off the market?
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Leadership Disciplines for Success

June 1, 2016

Priscilla Archangel

Leadership

Leadership Disciplines for Success

What disciplines do you practice to make your leadership successful?

Leadership can be learned, but it requires discipline to be effective. It requires identifying and establishing a pattern or system of constructive behaviors, then repeating them, until they become habits that are ingrained into your routine.

Leadership disciplines are controlled behaviors designed to accomplish specific objectives. They are determined based on the individual leader’s personal style and skillsets, their roles and responsibilities, and the culture and needs of the organization where they function in a leadership capacity.

Leadership roles and responsibilities are all relative. The ability to effectively hold a leadership role in a Fortune 100 company, a family owned business, a mid-sized non-profit, city government or as an entrepreneur is different for each person. But the need for discipline is consistent across every setting.

Leadership is establishing a relationship with others, to influence behaviors, to accomplish a goal. Thus leadership discipline is important because no matter the size of the team, everyone is watching and to some degree imitating the leader. And because everyone is watching the leader, it’s important to model the right behaviors. These behaviors are determined by the results the leader wants to accomplish.

Building Discipline

Athletes provide a great example of the need for discipline. They come in all shapes and sizes, from little league superstars to multimillion dollar professionals. But each have to learn the disciplines of their respective sport in order to improve their skill level, and to be competitive. There are four key steps to this discipline. (more…)

Discovering You Leadership Purpose

May 6, 2016

Priscilla Archangel

Leadership, Priorities, Purpose, Results

Discovering Your Leadership Purpose

We frequently talk about purpose in the context of individuals or organizations, but there are other areas where identification and understanding of purpose is critical. One such instance is in the context of leadership, and Isadore Sharp, founder and Chairman of the iconic Four Seasons Hotel brand provides a great example.

Sharp finished college with an architecture degree and joined his father’s construction business in the Toronto area. After building several motor hotels, he recognized that his passion lay not in constructing and owning hotel buildings, but in providing a premier guest experience and level of customer service. He wanted to “welcome customers and treat them like guests coming into our home.” ¹ So Sharp shifted from being a hotel owner-operator into managing hotel properties. His priority is a commitment to the Golden Rule, where employees and guests alike are treated with respect. Along the way he had to examine the behavior of his senior leadership team and part company with those who couldn’t lead by example. As a result, with 96 properties in 41 countries and annual revenues in excess of $4B, both customer and employee retention is high, and they’ve been on the list of 100 Best Places to Work for 18 consecutive years.

Sharp understands that his leadership purpose was to provide a premier level of hospitality and service. And over time, he recognized the importance of building the right team around him, whose perfomance aligned with that purpose. He fulfills his purpose based on leadership strengths of treating guests with respect and sincerity, and providing the right location and environment for a first class stay. He consistently embeds it into every aspect of his organization’s processes, rewards and behaviors; and believes that a true leader influences not from a position of power, but from a position of respect.² His leadership purpose and strengths, then work together to accomplish his leadership goal of generating a reasonable profit that benefits the company, hotel owners, customers and employees.

Leadership purpose forms the “why” of your leadership. Are you seeking a leadership role simply because of the power, position, people or profits? Or are you leading because of the purpose, mission and vision that you are pursuing, no matter the size of the role? Leadership strengths are the capabilities and critical success factors necessary to operate in your purpose. And leadership goals are the results you accomplish in your work. (more…)

Should Leaders Really Be Patient?

What To Do When You Don’t Know What To Do

Heart Over Head: The Importance of Emotional Leadership

Illusion or Reality: 7 Fundamentals of Realistic Leadership

Illusions

TWO KEY QUESTIONS TO BECOMING A SERVANT LEADER

Doing Nothing – The Biggest Risk

Cracked Concrete – Is Your Business Foundation Sound?

Who Owns You?

Leadership Disciplines for Success

Discovering Your Leadership Purpose

Leadership Tips