organization

Inspecting the Expected

Inspecting the Expected

I love looking at HGTV shows. It’s interesting to watch the variety of homes people purchase and their excitement to describe how they’ll use the new space. In some cases, they want a “move in ready” place where they don’t have to do a thing. The layout and basic décor should already suit their style.  In other cases, they want a blank palette where they can move walls, change the paint and flooring, update the kitchen and bathroom to “make it their own.”

More unsettling though is when their excitement over their new home is interrupted by a friendly inspector with bad news. Close examination uncovers things like termites, asbestos, water or mold damage, cracks in the foundation, roof leakage, faulty electrical wiring, old plumbing…the list goes on.  The cost for repairs eats into the homeowner’s savings or impacts their renovation budget. (more…)

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Pivot to Purpose: Moving From Career to A Calling

Pivot to Purpose: Moving from a Career to a Calling

What were you doing as a teenager that really excited you and that you continue to do today?

A speaker asked this question years ago while talking to a group about understanding their strengths and passions in life. Several years later, when I was at a pivot point in my career, trying to decide whether to take the “safe” route, which required less faith, or the “risky” route, which required a lot of faith, it helped me make my decision. I recognized four key things I did during my teens that I was passionate about and how I continued these themes later in life.

Writing – When I was about 14, I decided on my own to read 1 and 2 Corinthians in the Bible and write down, chapter by chapter, what it meant to me. I was analyzing and trying to understand it and relate it to current life. Thirty years later, I continued that theme by writing a book of insights reflecting a faith- based approach to leadership. And I’ve followed that by writing a monthly commentary for individuals, teams and organizations focused on development of successful leadership skills. For me, the creativity of writing is intellectually stimulating and has become a passion and a priority in life. (more…)

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Your Pain Point: The Motivation for Change

Your Pain Point: The Motivation for Change

I had a conversation with several leaders recently about changes they needed to make in their organization. They said that they wanted to change, but their behavior didn’t align with that statement. After further discussion, it became apparent that for them, the perceived pain they would experience to change their present situation, was greater than the actual pain of continuing in it, even with an impending negative impact for others involved.

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Leadership Stamina: The Priority of Self-Management

Leadership Stamina: The Priority of Self-Management

How often do you find yourself working long hours on a major organizational project, leading your team, managing diverse stakeholder opinions, or facing a looming deadline with nowhere near enough resources (time, people, money, technology) to meet your goals. Then somehow, it all comes together, and you’re a hero! A superhero! Or so you think. In reality, you realize that you’ve thrown all your energy into this one facet of your life and work, and other facets (family, relationships, other projects, personal finances, exercise, life goals, etc.) are now suffering from lack of attention. (more…)

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What to Do When You Don’t Know What to Do

What To Do When You Don’t Know What To Do

As a leader, the “buck” for certain decisions stops with you. You’re responsible for outcomes impacting your team, your organization, your career, your family and friends. Sometimes the choice is clear, but frequently, it’s not. Ambiguities are the norm, and while there is pressure to make fast decisions, you know that it’s more important to make timely decisions. Meanwhile, stakeholders press you because they have their own motivations and need to know how your decision impacts them.

Good decision-making isn’t based on the quantity of information you’re able to review, but on the quality of information you’re able to comprehend and process to the right conclusion. Good decision-making brings together intuition and systems understanding of the many networks impacted by the choices you make. It incorporates intellectual agility to draw conclusions from a broad array of facts and data to reach desired outcomes, with the political savvy to navigate varied perspectives and power dynamics. Thus, decision-making is not only a science but an art.

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Cracked Concrete – Is Your Business Foundation Sound?

Cracked Concrete – Is Your Business Foundation Sound?

My husband and I recently realized that we would soon have to repair or replace the circular concrete driveway in
front of our home. We thought it would last a lot longer than this. Instead, after only 14 years, several concrete slabs are sinking; weeds are creeping up in the spaces between them; a large crack is running through one, courtesy of a heavy delivery truck; another slab is scaling; and the snow plows that are a staple of Michigan winters has left scrape marks on other parts.

We never thought this would happen because they look so strong and thick. We could wait another year or two, but the situation will only get worse.  What we thought was a solid foundation with high structural integrity, wasn’t resilient enough to withstand a variety of above and below ground pressures. What if the quality or thickness of the concrete had been stronger? What if we had ensured that heavy vehicles didn’t pull into the driveway? What if we carefully used a walking snowplow each winter instead of hiring a heavy truck to plow it (not!). In hindsight it was hard to predict we’d be in this spot, but we now need to look at options to repair or replace all or a part of the driveway.

Fortune 500 Foundation

As I reflected on this disappointing situation, I happened to look at Fortune Magazine’s recently released list of the top 500 global companies. Their total revenue declined for the first time since 2010 by 11.5% to $31.2 trillion, and profits shrank by 11.2% to $1.48 trillion1. Once strong sectors (such as Oil) and other stalwart corporations have stumbled, and are struggling to find their new footing. Companies that placed in the top 100 in the prior year, have now been displaced from the list.

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Dare to Be Different: 5 Ways to Add Value to Others

Dare to be Different: 5 Ways to Add Value to Others

Dares are common among children at play. They dare each other to do something outlandish or out of the norm. But these same children may grow up and lose the nerve to take on some dares, because the societal repercussions are significantly greater as an adult.

Differences are necessary in providing complementary traits to create a fully functioning system. The human body is comprised of many different internal and external parts, each with their own specific purpose, that follow the brain to perform smoothly. A symphony is comprised of many different sounding instruments, some with significant parts and others with smaller parts, each eliciting a beautiful sound, when properly following the conductor and the music.

In the same way, each of us bring differences to our teams and organizations. We each may function in seemingly important ways, or in miniscule and replaceable ways, but nonetheless are each vital to the overall success of a team. Failure to share your full value with the team, may result in missing an opportunity for innovation, inability to meet clients’ needs, or overlooking costly design flaws. As leaders, it’s important to prioritize the growth and development of each team member’s differences to draw out their value to the broader organization.

I had a stark reminder of this while watching a recently released movie, Concussion, starring Will Smith, which followed the true story of Dr. Bennet Omalu, a forensic pathologist who discovered a neurological deterioration similar to Alzheimer’s disease in the brains of deceased pro-football players. He named this chronic traumatic encephalopathy (CTE) and published it in a medical journal. Faced with public denial of his findings, he worked to raise consciousness about the long term risks of football-related head trauma.

Five DARES (more…)

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10 Key Questions for Leaders – Part 1

10 Key Questions for Leaders – Part 1

Leaders are faced with a myriad of issues each day, but one of their most critical responsibilities is to step back from the urgent and focus on the important. They must achieve a balance between the reactionary crisis mode and the proactive planning mode. This means pausing and reflecting on how they’re influencing behaviors to ensure the right outcomes. To accomplish that, there are 10 key important questions that, properly addressed, will strengthen both their leadership and their organizational effectiveness.

What is the disruptive threat to your business model? Leaders should be constantly aware of ongoing threats to their business model and its products or services, and take action to address it. Jim Kennedy, Chairman and former CEO of Cox Enterprises provided a great example when he diversified his business away from classified ads to leverage the growing role of the internet, by successfully launching Autotrader.com. So make a list of all the products and services provided by your organization, your team, and even you, based on your skillsets. Now for each one, think about two or three ways that your product, service or skillset can be provided faster, cheaper or differently. What technological advances might make your current products or services obsolete? How might consumer preferences shift away from your current model? Believe in the possibility and probability of those ideas, then focus on how you’ll anticipate the future and address that threat. Shift your business model to where the customers are going, instead of where they are now.

  • Purpose. Why are you doing what you’re doing? Many organizations and teams shift into automatic mode as their activities become routinized. They assume that demand will continue for their products and services, and evolve into placing more focus on what they’re doing, or how they’re doing it, instead of WHY they’re doing it. But asking the question WHY, connects you to the purpose of your activities. It’s the motivator and driving force that inspires the team to the appropriate behaviors that will support it. Once they understand your WHY, an emotional link can form as they pinpoint their contribution to accomplishing it. The underlying WHY or purpose of an individual, team or organization typically does not change, because it’s a fundamental belief and value. According to Simon Sinek, the how and what changes as necessary to continue to support the WHY. When you know your purpose or your WHY and communicate it effectively, this clarity attracts others to you who recognize a benefit from it.
  • Failure. Where have you failed, and what insights have you learned from it? If you’ve never failed, you’ve never attempted something of impact and significance, relative to your abilities. Failure can add value when we learn something from it, and build upon it. Thomas Edison failed many times in trying to develop a light bulb. The Wright brothers failed initially before leveraging their underdog status to become the first in flight. J. C. Penney was sick and bankrupt before he built his namesake store into a retailing giant. But they learned from their failures, kept trying and eventually succeeded. The only bad failure is if you fall into shame and shut down afterwards. Instead, find a stepping stone to move forward. Failure is a requirement for growth. It’s accompanied by exploration, curiosity, pursuit, action, and flexibility. And most importantly, reflecting on and learning lessons that can be constructively shared with others.
  • Curiosity. What are you curious about? Curiosity is a precursor to learning. Though it’s easy to be consumed with the daily challenges of leadership roles, it’s important to take time to explore insights in related areas to stimulate thought processes, and spur new ideas. Research shows that successful CEOs are curious, and this curiosity leads to growth. Mark Zuckerberg, CEO of Facebook started his Year of Books online reading club to encourage discovery about different beliefs, cultures and technologies. And Richard Kinder, Chairman and CEO of Kinder Morgan reads about 50 books a year. He learns from how other leaders have confronted challenges, particularly overwhelming ones for which they had few ready answers. His curiosity in reading is linked to his interests, and fuels his passion for learning. So dig into those areas that you’re curious about, and your learning will form the basis for future growth.
  • Service. What does my team need from me in order for them to be successful? As a leader, your responsibility is to serve your employees, enabling them in turn to provide value to customers, investors, and the community. You serve your team by creating a compelling vision, and providing the processes, tools and structure to support innovation, recognition, teamwork, and success. Service requires a continual focus on others to understand their needs, motivations, and aspirations, and to provide them with opportunities for growth. This includes a measure of humility to steer the focus from your own, to the teams’ accomplishments, and to ensure that your decisions serve them and not yourself. Service also provides a greater connection to the team as you partner together in the organization’s success. Leaders who focus on service take responsibility when things go wrong. Leaders who focus on service empower their team. Leaders who focus on service attract, retain and develop talented people.

 

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Let It Go: Making Room For New Opportunities

Technology changes and times change, but sometimes it’s hard to let go of what was once a good thing.

I recently decided (in a fury of “decluttering”) to remove the perfectly good CD/cassette tape stereo from my office bookshelf and give it to charity. Truthfully, I hadn’t even used it in years. It was just taking up space that can be better occupied by something more relevant. Then, in another burst of energy and insight, I gathered up all the old cassette tapes stored away (for what?), the CD/DVD teaching packages that were regularly dusted but otherwise ignored, and gave it all away in boxes to The Salvation Army. I’ll admit that I had a moment of sentimentality. The information and music shared via these mediums was still good, but the method and technology no longer met my needs. I listen to music on my smart phone now, and watch videos on my laptop or iPad. (more…)

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What Does Your Culture Look Like?

What Does Your Culture Look Like?

We live on a corner and almost every summer day as part of my morning exercise, I walk down the side street of our home. The sun is still rising. The dew hasn’t yet vanished from the grass. Everything looks fresh and green. The bushes that we so carefully planted around the perimeter of our home several years ago have grown substantially since the lawn service gave them their spring trim. As each day goes by, I realize that some parts of the bushes are REALLY growing out, and maybe it’s time for a mid-summer trim earlier than we anticipated. (more…)

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