Empathy

Leading in the Midst of Differences

Leading in the Midst of Differences

These days, leaders are increasingly facing expectations to respond to circumstances and situations occurring outside the work environment about which their employees and society have strong and differing opinions. No matter how or if they respond, many will be criticized, either for not doing enough or for doing too much.

These leaders recognize their teams represent a broad range and complexity of values and beliefs. At the same time, they understand the importance of their role in engaging the group to collaborate, support one another, and deliver results for their organizations.

So how can leaders create and support a positive work environment in the midst of such differences? By modeling the following behaviors: (more…)

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Leadership Improvisation and Preparation

Leadership Improvisation and Preparation

Think of being in one of the following situations. How will you respond to it? Or if you’ve already been there, how did you respond?

  1. You’re leading the Q&A portion of an all-employee meeting, and someone asks a surprise question, one that seems to come out of left field.
  2. A speaker is running late to an important event, and someone asks you to stand in for them until they arrive.
  3. A colleague challenges a statement you just made in a meeting in front of your peers.
  4. A meeting presentation doesn’t flow as planned due to technical difficulties.
  5. You’re presenting your company’s quarterly financial statements, and an analyst asks a challenging question.

(more…)

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Recognizing Emotions: Preparing to Return to the Workplace

Recognizing Emotions: Preparing to Return to the Workplace

All across the U.S., after several months of orders to stay at home, shelter in place, and work remotely, resulting in many places of business being shuttered, the pressure is on to open up the economy again. The “save lives” focus is shifting to “save the economy.” Several states are venturing forward by opening public spaces and business-to-consumer locations.

Corporations are using a multi-pronged approach to prepare the physical environment based on data, building standards, logistics and artificial intelligence. Then they’re communicating with and training employees on how to work differently and reviewing their policies on how to get employees to actually feel safe. This may require leaders to accommodate a variety of personal needs to enable the organizations to be fully functional. (more…)

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“What About Me?” And 10 Other Questions Employees are Asking

“What About Me?” And 10 Other Questions Employees are Asking

As we navigate through the COVID-19 pandemic, the biggest crisis in our lifetime, we’re hearing about many acts of heroism, kindness, generosity, and creativity.

Medical supplies are being donated by TV medical shows, skilled tradesmen, craft groups, and citizens; and manufactured by companies big and small to support first responders and healthcare workers.

Big businesses and individuals are donating money to support small businesses and people whose jobs and livelihoods have been impacted by mandated shutdowns.

Neighbors are helping neighbors, friends are supporting each other to check on their health, ensure everyone has food, and that other needs are met. (more…)

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EMPATHETIC LEADERSHIP: Becoming a Leader Who Cares

EMPATHETIC LEADERSHIP: Becoming a Leader Who Cares

I recently had an opportunity to interact with a variety of people in a service based organization for a prolonged period of time. The nature of these interactions was often stressful for myself and those around me.

Performance of their job duties required a high level of quality control and process focus. To break the tension, I occasionally joked with them that they needed to avoid making any errors because it would require them to complete too much paperwork.

But after a while, I began to realize that despite the pressure of their roles, most of them displayed a remarkable level of empathy. They didn’t simply act like they cared about their client population, they really did seem to understand, and they actively advocated for them. It struck me that many of these individuals are not only in roles that are appropriately aligned with their giftedness, but that they are part of an organization that genuinely cares about their work. This led me to think about the culture and the “feel” in many other organizations; and to wonder how employees, clients and other stakeholders experience them in the context of empathy. (more…)

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