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John Maxwell Team

John Maxwell Team Certified Member

Priscilla Archangel is a John Maxwell Team Certified Coach, Teacher and Speaker.

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    Relationships

    Six steps to building trust in relationships

    While many of us intellectually understand the importance of building trusting relationships, we don’t always demonstrate it.

    Consider the case of Cathy. She was recently appointed as VP responsible for relationship management for her firm’s largest client. The interactions between the client and her predecessor became rocky and she must quickly smooth things out and prove that her company can provide value added products and services. The fact that her company was voted by an industry panel as providing “best in class” products doesn’t carry enough weight. It’s all about building a trusting relationship so that the customer feels their needs are being met.

    And then there’s Derek. He just joined a major retailer and is tasked with turning around their relationship with their franchisees which has become contentious over the past several years. The company is trying to convince the franchisees to invest money in upgrading their stores and provide new menu options, but he first must restore trust that the marketing strategies will drive traffic and increase revenue. Derek is not fully convinced that the company has the right plans, but he needs to quickly understand their needs and make sure there is proper alignment. Continue reading

    Yes…#MeToo: Six Options for Empowerment

    That’s the refrain from a number of my female (and some male) colleagues and friends who reluctantly admit a time when they were the target of unwanted and inappropriate attention from someone. These are accomplished, influential people who found themselves in a situation where a more powerful person demanded undeserved, intimate fulfillment. The demands may have come by way of improper or sexually themed text messages, a “gentle” but suggestive touch on the arm, a lewd remark at the bar, an expectation to continue a business conversation over drinks and dinner, an out of town meeting scheduled in a hotel suite where suddenly everyone else leaves the room, and the list goes on. Continue reading

    Good Leaders Follow the RIGHT Instinct

    Kelley is stressed. He and his team are on a tight deadline to bring a project to market that could significantly boost his company’s revenues for the fiscal year. The hand off from the development team to them was delayed due to technical issues, and the whole project is now backed up. The pressure is intense as the executive committee is now asking for weekly progress reports to ensure their promises to prospective clients and the shareholders will be met.

    At the same time Kelley is exasperated with his team for several errors they’ve made, along with their pushback on part of the strategy that was previously agreed upon. It reached the point that this morning he blew up and let them have it. His words in the brief team meeting were partly uncontrolled anger and partly controlled manipulation. He wanted to make a point and motivate them to stay sharp and move quicker, and to understand the pressure he is experiencing. Continue reading

    Life Interrupting Work

    work life balance word cloudFor most leaders who are results oriented, high powered and fast paced, life is work. But what happens when life interrupts work?

    Several weeks ago, one of my best and oldest friends passed away. I had the privilege of spending the last few days of her life with her, as I canceled my role in leading a meeting and rushed to the airport in tears to catch an earlier flight than originally planned to see her. It was a precious time that I wouldn’t trade for anything. But it impacted me more than I realized. Only several weeks later did I realize some of the work-related things that totally slipped my mind while I was supporting her family and processing my loss.

    About 8 months ago, I was facilitating a meeting of women business owners and casually stated that I wasn’t at an earlier meeting because…then I suddenly burst into tears….sobbing! The good news is that I was in a “safe space” where they were very supportive, though confused because it came with no warning. I was finally able to communicate that the memory of missing their earlier meeting triggered the recognition that it was because my husband was having a heart transplant at that time. And for some reason, my emotions came pouring out uncontrollably. Continue reading

    Leadership Development Lesson

    Motivation Moment – Pulling Your Weeds