behavior

Managing Your Triggers

May 3, 2023
Priscilla Archangel
Accountability, Behavior, Leadership, Self-Awareness
Managing Your Triggers

By now many of us have seen the recent viral video of a CEO in Michigan whose response to an employee’s question during a virtual all employee meeting, was recorded and posted on social media.

Garnering likely millions of views, along with articles in multiple national and local news outlets, it’s been a public relations storm for the company and its employees. This CEO joins the list of other C-suite leaders who have similarly criticized employees or made what was perceived to be insensitive remarks in their frustration over productivity, profits, and pandemic related work habits that they want to change. (more…)

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How To Survive a Lion Attack…at Work

March 1, 2023
Priscilla Archangel
Behavior, Courage, Work Environment
How to Survive a Lion Attack….at Work

Hopefully we all know never to get in a cage with a lion, or to stroll through an African safari in a lion’s territory. But what happens when a lion finds us and sees us as prey?

While researching some information recently, I came across a video on how to survive an attack by a lion. Curious, I stopped to view it and was struck by the advice that the normal reactionary “fight or flight” response was useless. A human is nowhere near strong enough to fight a lion, nor able to outrun one. Lions can climb trees faster than us, and literally smell our fear.

The advice instead centered on new ways of looking at the problem. In short, knowing how to read the lion’s behavior to determine its intent, using your body language to minimize being considered a threat, how to intimidate the lion and protect yourself. These are the best possible alternatives for people who find themselves in the crosshairs of a wild and powerful animal. (more…)

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Six Steps to Collaborative Problem Solving

August 2, 2017
Priscilla Archangel
Collaboration, Leadership, Problem Solving, values

Six Steps to Collaborative Problem Solving

Many years ago, when I began my career in human resources, a colleague gave me a piece of valuable advice. He told me that when working with our business partners, I should avoid being a “no” person, but instead find ways to say “yes.”

Now, you must understand the context of this conversation. There were times when our business partners would make what I call “end” requests. That means when the business partner had a problem, they decided what action needed to be taken, then came to us and told us what to do. Obviously, in our humble yet expert opinion, their solution wasn’t the appropriate way to resolve the issue. Our partners weren’t necessarily trying to be difficult, or to violate policies or procedures, they simply wanted a quick resolution that fit their expectations. As HR professionals, the temptation for us, at least periodically, was to take charge of the situation and to do the proper thing. But the better result always included collaborating with them in understanding how to assess the problem and in finding the best solution. (more…)

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The 3 C’s to Establishing Tone at the Top

May 4, 2017
Priscilla Archangel
Behavior, Character, Commitment, Leadership, values

The 3 C’s to Establishing Tone at the Top

Michael left the office early for once. He was on his way home to celebrate the position he had just accepted at a new company. After 25 years of hard work and great personal sacrifice, he finally got the VP position he felt he deserved. He had more than enough experience to step into the role and produce solid wins for his new employer. Everything was moving along smoothly until that night when he got the call from the executive recruiter. There was a problem with background check they just completed. They couldn’t find record of him having completed his MBA. He recognized that when he presented his credentials, he neglected to mention that he was two classes short of graduation, but he felt that his vast experience more than made up for that. Unfortunately for him, his new employer disagreed. The offer was withdrawn, not because he lacked the degree, but because he hadn’t come clean about it.

Joan was celebrating for a different reason. Her team exceeded their stretch sales target for the fiscal year, a herculean effort on the part of everyone. Her leadership, strategic planning, and ability to pull the group together to find innovative approaches to problems had paid off. This news would be well received by investors and provide her and the team with a significant bonus opportunity. The president called and asked her to stop by his office. As she walked down the hall to see him, she imagined his congratulatory words. She might even get a promotion! But when she opened the door and saw a somber look on his face, and the HR VP already present, she knew the message was going to be very different. Someone had reported a few irregularities in Joan’s sales tactics. She had simply taken a bit of interpretive license in several guidelines, just a gray area that didn’t hurt anyone. But the president didn’t see it as a minor issue. And he dismissed her on the spot for her lack of integrity. (more…)

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What Does Your Culture Look Like?

July 31, 2015
Priscilla Archangel
Leadership, Priorities, Results

What Does Your Culture Look Like?

We live on a corner and almost every summer day as part of my morning exercise, I walk down the side street of our home. The sun is still rising. The dew hasn’t yet vanished from the grass. Everything looks fresh and green. The bushes that we so carefully planted around the perimeter of our home several years ago have grown substantially since the lawn service gave them their spring trim. As each day goes by, I realize that some parts of the bushes are REALLY growing out, and maybe it’s time for a mid-summer trim earlier than we anticipated. (more…)

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