Communication

“What About Me?” And 10 Other Questions Employees are Asking

“What About Me?” And 10 Other Questions Employees are Asking

As we navigate through the COVID-19 pandemic, the biggest crisis in our lifetime, we’re hearing about many acts of heroism, kindness, generosity, and creativity.

Medical supplies are being donated by TV medical shows, skilled tradesmen, craft groups, and citizens; and manufactured by companies big and small to support first responders and healthcare workers.

Big businesses and individuals are donating money to support small businesses and people whose jobs and livelihoods have been impacted by mandated shutdowns.

Neighbors are helping neighbors, friends are supporting each other to check on their health, ensure everyone has food, and that other needs are met. (more…)

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6 Strategies for Leading Through a Crisis

6 Strategies for Leading Through a Crisis

I frequently begin my leadership insights with a story, but none is needed today. We all know the story, and the title is COVID-19. It is a pandemic that has impacted virtually every country and continent in the world. The potential for serious illness and loss of life is enough to make all of us quickly change our normal routines, postpone or cancel what we previously thought to be critically important meetings, and stockpile supplies (including more toilet paper than we know what to do with, me included).

As a coach, consultant and speaker, my face-to-face training and coaching sessions have all been postponed or moved to online delivery.  And, as the wife of a heart transplant recipient who is on immunosuppressant medications, I have decided to “hunker down” inside my home office for most of the next three weeks to minimize bringing germs inside. (more…)

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What’s Your Communication Goal?

What’s Your Communication Goal?

As leaders we’re constantly communicating to our stakeholders with strategic intent. The question is whether our communication plan is effective or not. This may sound simple, but amazingly, many leaders miss excellent opportunities to communicate with employees in ways that develop them by enhancing their understanding of business priorities and engaging them in driving sustained business outcomes. When you’re communicating with others it’s important to think about your goal to ensure your methodology is properly aligned.

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Yes, #metoo: Six Options for Empowerment

Yes…#MeToo: Six Options for Empowerment

That’s the refrain from a number of my female (and some male) colleagues and friends who reluctantly admit a time when they were the target of unwanted and inappropriate attention from someone. These are accomplished, influential people who found themselves in a situation where a more powerful person demanded undeserved, intimate fulfillment. The demands may have come by way of improper or sexually themed text messages, a “gentle” but suggestive touch on the arm, a lewd remark at the bar, an expectation to continue a business conversation over drinks and dinner, an out of town meeting scheduled in a hotel suite where suddenly everyone else leaves the room, and the list goes on. (more…)

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Prides, Herds and Teams: THe Vaule of Working Together

Prides, Herds and Teams: The Value of Working Together

How well can you accomplish your goals by working alone?

Scrolling through my newsfeed recently, I came across an intense video of animals in the bush, fighting for survival.

In it, a herd of 20 to 30 buffalo rounded the bend in the path, their hooves thundering on the well-worn dusty ground as they approached their watering hole. Suddenly they stopped in their tracks, the blowing dust settling around them. They came face to face with a pride of lionesses, 6 or 7 of them, hungry and looking for their next meal. The fact that one buffalo was more than twice their size was unimportant to the lionesses. These large mammals are typical prey for the pride, as they had hungry cubs and several male lions to feed. Their goal was to isolate one animal from the others, then pounce as a group, using their powerful jaws to deliver a decisive strike to the throat, and thereby suffocate the buffalo.

The standoff began with each group eyeing one another. The buffalo knew this routine and they knew they had strength in numbers. Several buffalo at the front of the herd took turns rushing forward a few yards to butt the lionesses, more of an offensive measure than really trying to jump on them. The lionesses responded in kind, crouching, half pouncing, looking for an angle to get in between a lone buffalo and the rest of the herd.

The buffalo could only survive by working as a team. Similarly, the pride of lionesses’ only hope of finding dinner was to operate as a team. On this day, the buffalo won. Their supportive strategy worked, and they made it safely to their watering hole.  (more…)

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Fear@Work

Fear@Work

A CEO recently expressed concern that there was an environment of fear among his employees in the workplace. He was trying to understand the underlying issues driving this, to determine how to address it. His sincerity was commendable, and it provided an opportunity to identify drivers of fear by starting at the top of the organization.

Fear can be paralyzing, creating an environment of indecision as employees try to figure out what their leaders “want” them to hear or to do, and preventing diverse perspectives that serve as possibilities for achieving organizational objectives. Employees’ internal insecurities (“Am I meeting others’ expectations of how I’m performing in my role?”), bump up against external uncertainties (“Will I become a victim of how the environment is shifting around me?”). They contemplate issues of job security, job performance, leadership changes, industry direction and business capability. While all these factors are beyond any one person’s control, the role of leadership is to build an environment of trust and avoid fertilizing seeds of fear.

Trust is built on relationships (knowing people well), transparency (understanding underlying motives), and predictability (ability to correctly anticipate behavior). (more…)

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