Leadership Improvisation and Preparation
Leadership Improvisation and Preparation
Think of being in one of the following situations. How will you respond to it? Or if you’ve already been there, how did you respond?
- You’re leading the Q&A portion of an all-employee meeting, and someone asks a surprise question, one that seems to come out of left field.
- A speaker is running late to an important event, and someone asks you to stand in for them until they arrive.
- A colleague challenges a statement you just made in a meeting in front of your peers.
- A meeting presentation doesn’t flow as planned due to technical difficulties.
- You’re presenting your company’s quarterly financial statements, and an analyst asks a challenging question.
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I’ve become a recent fan of playing the New York Times’ daily puzzles online, and one of my favorites is Connections. Sixteen words are provided, and the goal is to form four groups of four words that are in some way connected. You have to figure out what the connection is, and you get four mistakes, after which the game ends and the correct answers pop up. For example, on the day that I’m writing this, four connected words are bar, dinner, liberty, and tinker. They’re all “words before ‘bell’”.
Communication is simultaneously one of the most simple and complex activities we engage in as humans. Two or more people can talk about a topic and completely understand each other in one moment, and in the next moment recognize a disconnect has occurred. Colleagues who have trusting relationships will typically recognize this more quickly and get back on track. But often in organizations, leaders with contrasting priorities will continue to move forward without recognizing the growing divide between their work and that of their associates. They focus more on talking than listening. And failure to listen to colleagues ultimately impacts organizational productivity and profitability. 
Does your team know your core values and personality style?
As leaders welcome the new year and identify priorities for themselves and their organizations, one topic stands out that may be badly in need of more attention. It’s their organizational values.
All across the U.S., after several months of orders to stay at home, shelter in place, and work remotely, resulting in many places of business being shuttered, the pressure is on to open up the economy again. The “save lives” focus is shifting to “save the economy.” Several states are venturing forward by opening public spaces and business-to-consumer locations.
As we navigate through the COVID-19 pandemic, the biggest crisis in our lifetime, we’re hearing about many acts of heroism, kindness, generosity, and creativity.
I frequently begin my leadership insights with a story, but none is needed today. We all know the story, and the title is COVID-19. It is a pandemic that has impacted virtually every country and continent in the world. The potential for serious illness and loss of life is enough to make all of us quickly change our normal routines, postpone or cancel what we previously thought to be critically important meetings, and stockpile supplies (including more toilet paper than we know what to do with, me included).
As leaders we’re constantly communicating to our stakeholders with strategic intent. The question is whether our communication plan is effective or not. This may sound simple, but amazingly, many leaders miss excellent opportunities to communicate with employees in ways that develop them by enhancing their understanding of business priorities and engaging them in driving sustained business outcomes. When you’re communicating with others it’s important to think about your goal to ensure your methodology is properly aligned.