Trust

When Leaders Clash: Restoring Trust

When Leaders Clash: Restoring Trust at the Top

In every organization I advise, whether mid-market companies, universities, or foundations, I observe how the C-suite handles conflict as one indicator of their performance as a team.

Conflict between leaders is normal. It’s essentially friction, and friction can be productive. Debating the merits of different strategies can lead to better decisions and help the team understand the pros and cons of each approach. (more…)

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“What’s Love Got to Do With It?”

“What’s Love Got to Do With It? What’s love, but a secondhand emotion?”

These are the words of singer Tina Turner’s biggest selling single.1 And since I typically write about leadership, you may be wondering right now, what’s love got to do with leadership?

The Greek language defines different types of love that we might demonstrate in interactions with others. It highlights agape love as universal love, such as the love for strangers, nature, or God…encompass(ing) the modern concept of altruism, as defined as unselfish concern for the welfare of others.”2 (more…)

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The Impact of Change

The Impact of Change

The news media frequently reports on new leadership appointments across various organizations. Regardless of how these leaders are chosen, stakeholders can anticipate changes. The new leader will bring fresh perspectives, priorities, processes, and their own authority to implement change.

This change is often driven by the leader’s vision for a different future. Their motivation plays a crucial role. Are they pushing change merely to differentiate from their predecessor for personal advantage, or to benefit the organization and its stakeholders? Ideally the latter since the fundamental responsibility of leadership is to promote the health and welfare of the organization. (more…)

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Trusting the New Leader

Trusting the New Leader

Almost daily, the business media reports on organizations announcing searches for, or the appointment of, new C-suite leaders. Sometimes this is prompted by the prior leader’s long-expected retirement or movement to another role. But often the vacancy reflects the emerging need to improve financial results and to bolster trust in their brand and the products and services they provide.

Whether public or private, government or non-profit, each organization survives and thrives based on the level of trust that stakeholders have in their leadership team. And the board, owners, or others with oversight, are ultimately responsible for ensuring they’ve identified the right talent to place into those roles. Their selected candidate must quickly build trust, which is the foundation of every leadership appointment. (more…)

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Three Inches of Doubt

Three Inches of Doubt

A skyscraper in lower Manhattan, New York City is reportedly leaning three inches to the north. The 58 story, 670-foot tower, known as One Seaport is only partially built. And in 2019, the tower’s contractor sued the developer alleging they allowed it to be built on a substandard foundation. The developer in turn alleged that the lawsuit was a distraction based on the contractor’s inability to complete the structure. You can imagine how the accusations are flowing from there. And the misalignment of the structure is compromising the installation of the building’s glass exterior. (more…)

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Six Steps to Building Trust in Relationships

Six steps to building trust in relationships

While many of us intellectually understand the importance of building trusting relationships, we don’t always demonstrate it.

Consider the case of Cathy. She was recently appointed as VP responsible for relationship management for her firm’s largest client. The interactions between the client and her predecessor became rocky and she must quickly smooth things out and prove that her company can provide value added products and services. The fact that her company was voted by an industry panel as providing “best in class” products doesn’t carry enough weight. It’s all about building a trusting relationship so that the customer feels their needs are being met.

And then there’s Derek. He just joined a major retailer and is tasked with turning around their relationship with their franchisees which has become contentious over the past several years. The company is trying to convince the franchisees to invest money in upgrading their stores and provide new menu options, but he first must restore trust that the marketing strategies will drive traffic and increase revenue. Derek is not fully convinced that the company has the right plans, but he needs to quickly understand their needs and make sure there is proper alignment. (more…)

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Fear@Work

Fear@Work

A CEO recently expressed concern that there was an environment of fear among his employees in the workplace. He was trying to understand the underlying issues driving this, to determine how to address it. His sincerity was commendable, and it provided an opportunity to identify drivers of fear by starting at the top of the organization.

Fear can be paralyzing, creating an environment of indecision as employees try to figure out what their leaders “want” them to hear or to do, and preventing diverse perspectives that serve as possibilities for achieving organizational objectives. Employees’ internal insecurities (“Am I meeting others’ expectations of how I’m performing in my role?”), bump up against external uncertainties (“Will I become a victim of how the environment is shifting around me?”). They contemplate issues of job security, job performance, leadership changes, industry direction and business capability. While all these factors are beyond any one person’s control, the role of leadership is to build an environment of trust and avoid fertilizing seeds of fear.

Trust is built on relationships (knowing people well), transparency (understanding underlying motives), and predictability (ability to correctly anticipate behavior). (more…)

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Leadership Disciplines for Success

Leadership Disciplines for Success

What disciplines do you practice to make your leadership successful?

Leadership can be learned, but it requires discipline to be effective. It requires identifying and establishing a pattern or system of constructive behaviors, then repeating them, until they become habits that are ingrained into your routine.

Leadership disciplines are controlled behaviors designed to accomplish specific objectives. They are determined based on the individual leader’s personal style and skillsets, their roles and responsibilities, and the culture and needs of the organization where they function in a leadership capacity.

Leadership roles and responsibilities are all relative. The ability to effectively hold a leadership role in a Fortune 100 company, a family owned business, a mid-sized non-profit, city government or as an entrepreneur is different for each person. But the need for discipline is consistent across every setting.

Leadership is establishing a relationship with others, to influence behaviors, to accomplish a goal. Thus leadership discipline is important because no matter the size of the team, everyone is watching and to some degree imitating the leader. And because everyone is watching the leader, it’s important to model the right behaviors. These behaviors are determined by the results the leader wants to accomplish.

Building Discipline

Athletes provide a great example of the need for discipline. They come in all shapes and sizes, from little league superstars to multimillion dollar professionals. But each have to learn the disciplines of their respective sport in order to improve their skill level, and to be competitive. There are four key steps to this discipline. (more…)

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Your Inner Circle: Building Your Leadership Team

Your Inner Circle: Building Your Leadership Team

Imagine that you want to move a 4,000 pound hulking mass of metal, plastic, rubber and fiber from your home to your office. In other words, you want to drive your car to work. The primary device of movement you will need is a set of wheels. Since its invention more than 6,000 years ago this basic tool has facilitated the transportation of objects across the world. The original design of the wheel was a solid frame, until the discovery that spokes made it lighter and faster, thus easier to use. While its design and aesthetics have evolved, the simplicity of its use has remained the same. It provides mobility and progress. (more…)

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The Power of “Co”

The Power of “Co”

Almost all organizations operate with a singular leader at the top, whether the Chairman, CEO or President.  A few have two individuals functioning as “co-leaders”.  But how many organizations are run by a troika?  Three people working equally together to lead the team. Gensler, a global architecture, design, planning and consulting firm with over 3,500 professionals working at 44 locations in 15 countries on 6,700 projects is led by the threesome of David Gensler, Diane Hoskins, and Andy Cohen. With diverse backgrounds, they’ve worked together for 20 years, and now share the leadership role of the firm that David’s father founded in 1965. Their most notable current project is the 2,073 foot tall Shanghai Tower that was topped off in August. It is now China’s tallest building, and second in the world to Dubai’s Burj Khalifa.

What makes their working relationship even more unusual is that every two years they shift responsibilities for different aspects of the firm. Rather than align responsibilities solely around their areas of strength or interest, each of them continues to grow through taking on roles that are not in their normThree Hands Linkedal suite of skillsets. Their success is evident by their list of projects and clients, about half of which are Fortune 100 companies, and is profiled in the September 2, 2012 issue of Fortune.

What is “Co”?

Gensler’s leadership team has harnessed the power of “co”; sharing joint or mutual responsibility among two or more people. At the risk of riling dictionary enthusiasts, the opposite of “co” is “solo”, or one who leads or functions alone.  There’s absolutely nothing wrong with operating solo, or as the singular lead on a project or initiative. The decision to do so is a result of individual style, skillset, convenience, or appointment.  But let’s take a minute to explore the power of “co”; sharing accountability and authority with two or more people to lead a team or accomplish a goal.


Here are ten principles to help leaders to successfully leverage the power of “co”.

1.      Collaboration – A form of co-laboring or working together collectively to lead the firm.  This is their key word and they model its effectiveness by integrating each other’s strengths, ideas and knowledge for the good of the team.

2.      Mutual Respect – This involves recognizing each other’s value, esteeming and acknowledging one another.  In many cases, having mutual respect is the key to resolving disagreements, because it provides a basis for working toward positive relationships.

3.      Communication – Sharing information, seeking input, and ensuring clarity and alignment of purpose and direction. Cohen says they can almost complete each other’s sentences.  They also have a video meeting every Friday that is “sacred”.

4.      Likability – Shared values and interests form the basis for liking someone. It’s an intangible factor in building effective relationships. Gensler says that they’ve worked together for so long that they’ve even built a level of affection for one another.

5.      Low Ego – Some corporate leadership styles are domineering and authoritarian, based on the premise that only one person can run the organization.  Operating as a “co-leader” requires valuing colleagues as much as, or more than oneself. Since David Gensler’s father founded the firm, one might expect that he’d have the lead role, but that’s not the case.

6.      Cross-Pollination – Recognition that great ideas may come from a variety of people, and ensuring openness to receive, debate, evaluate and integrate those ideas.

7.      Perspective – Leaders who have diverse points of view on situations, events and causation can create a rich environment of discussion and debate, but too much diversity can lead to divisiveness. An underlying shared perspective is important for cohesiveness and alignment.

8.      Self-Confidence – When leaders are comfortable with who they are, their skills, abilities and particularly their limitations, they will be more open to others’ ideas and input. Insecure leaders are cancerous to the organization.

9.      Trust – This is like the oil that makes the engine run.  Without trust the organization will quickly seize up and cease to function.

10.   Cooperation – The team must work together towards a common purpose or benefit. Their actions must complement one another and be aligned toward a singular goal that is clearly understood by all.

Leverage Your “Co”

Leaders that model the power of “co” at the top, derive benefits from it at all levels of the organization. The effectiveness of their working relationship defines the culture for current and prospective employees to share information, ideas and intellectual capability, and models the behavior for others.

Of course, all organizations aren’t conducive to a leadership troika, three people working equally together to lead the team. But all organizations do need the leadership team to operate with the power of “co”, using the principles outlined above to be more effective in reaching their goals. Even the singular Chairman or CEO needs a team supporting him or her that demonstrates these traits.

So whatever your role or the size organization or team you may lead, think about how you can leverage the power of “co”.

Read the Fortune Article here.

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